Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery anywhere in Canada is 7–15 business days from the ship date, depending on your location and the shipping carrier. Some items, such as the Ultra-Thin Large-Capacity Power Bank, take 13–18 business days from the ship date. You will receive a shipping confirmation email with your tracking number once your order has been processed. Please allow 24–48 hours for carrier updates to appear. Delivery times are estimates and may vary by product and carrier. If a product has a longer estimate, it is shown on that product page.
Where do you ship?
We currently ship to all provinces and territories across Canada. Orders of $75 CAD or more qualify for free shipping.
How much does shipping cost?
Shipping is free on all orders of $75 CAD or more, anywhere in Canada. Orders under $75 CAD have a flat shipping rate of $9.90 CAD.
Will I get a tracking number?
Absolutely. You will receive a shipping confirmation email with your tracking number as soon as your order is processed for shipment. Please allow 24–48 hours for carrier updates to appear.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact us at contact@marketscenter.ca. Return shipping is paid by the customer unless the item is defective or was sent incorrectly.
How do I get a refund?
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
What if my item arrived damaged or defective?
Please contact us within 7 days of delivery at contact@marketscenter.ca with a photo of the damage and your order number. We will send a replacement or issue a full refund — no return shipping required.
Products & Warranty
Do your products come with a warranty?
Yes. All products sold at Marketscenter come with a 30-day warranty against manufacturing defects, starting from the date of delivery. If your item is defective, email contact@marketscenter.ca and we'll arrange a replacement or refund.
Where can I find a product's power requirements?
Each product page lists its power requirements. If you're unsure whether a product works with your outlets or devices, contact us before purchasing and we will help.
Orders & Payments
Do you offer a discount for first-time customers?
Yes! Subscribe to our newsletter and use code MC15EMAIL at checkout to save 15% on your first order. The code applies to all products and is valid for one use per customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order, and we will do our best to help before it ships. Once an order has shipped it can't be cancelled, but you can return it under our return policy. Email us at contact@marketscenter.ca.
I haven't received my order — what do I do?
First, check your tracking number (sent by email). If your tracking shows delivered but you haven't received the package, wait 24 hours — packages are sometimes marked delivered early. Still nothing? Contact us at contact@marketscenter.ca and we'll investigate immediately.
Still Have Questions?
We're here to help. Email us at contact@marketscenter.ca and we'll get back to you within 4 business hours, Monday to Friday.